Last Updated: January 2025
1. Introduction
Digi Smart Manager ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services for CSC Centers.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, CSC center details, registration number
- Payment Information: Billing address, payment method details (processed through secure payment gateways)
- Contact Information: Address, city, state, postal code
- Verification Information: OTP verification data, email verification status
2.2 Customer Data
As part of our CRM services, you may store customer information including:
- Customer names, contact numbers, email addresses
- Service records and transaction history
- Reminder and notification preferences
- Other data you choose to store in the system
2.3 Usage Data
We automatically collect certain information when you use our platform:
- IP address, browser type, device information
- Pages visited, features used, time spent on platform
- Login times and session duration
- Error logs and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our CRM services
- Account Management: To create and manage your account, process payments, and send service-related communications
- Customer Support: To respond to your inquiries, provide technical support, and resolve issues
- Communication: To send you updates, newsletters, promotional materials (with your consent), and important service notifications
- WhatsApp Integration: To send automated reminders and updates to your customers as per your settings
- Analytics: To analyze usage patterns, improve our services, and develop new features
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Data Storage and Security
4.1 Data Storage
Your data is stored on secure servers with industry-standard security measures. We use encryption for data transmission (SSL/TLS) and implement access controls to protect your information.
4.2 Security Measures
We implement various security measures to protect your data:
- Encrypted data transmission and storage
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure payment processing through trusted gateways
- Regular backups to prevent data loss
4.3 Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us, subject to legal and contractual requirements.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (payment processors, cloud hosting, email services)
- WhatsApp Integration: With WhatsApp Business API for sending automated reminders and notifications (as per your settings)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications (service-related communications will continue)
- Account Closure: Close your account at any time through the platform or by contacting us
To exercise these rights, please contact us at digismartmanager@gmail.com or call us at +91 9970124683.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though this may affect platform functionality.
8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our services are intended for business use by CSC Centers and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: digismartmanager@gmail.com
- Phone: +91 9970124683
- Address: Digi Smart Manager, India